Privacy Policy
Last updated: September 2026
This policy explains what information Sugarland Homes collects when you book a stay, and how it's used. It's written in plain language rather than dense legal text, if anything here is unclear, email us and we'll explain it directly.
What we collect
When you make a booking, we collect your name, email address, phone number, and the dates of your stay. That's it, we don't ask for anything beyond what's needed to confirm and manage your reservation.
Payments
Payments are processed by Paystack. We never see or store your card details, they're handled entirely on Paystack's secure systems. We only receive confirmation that a payment succeeded, along with the amount and reference.
How we use your information
- To confirm your booking and send you check-in details
- To contact you about your stay if something needs your attention
- To process a refund if you cancel within our policy
- To reach you afterward only if it relates to a booking you made
We don't sell or share your information with advertisers, and we don't use it for marketing unless you separately ask us to keep you updated on new properties.
Who else sees it
A small number of services help us run the booking system: Paystack for payments, and an email provider for sending your confirmation. Each only receives the specific information needed to do their job.
How long we keep it
Booking records are kept for as long as needed for our own accounting and in case of a dispute or refund request, after which they may be removed.
Your rights
You can ask us what information we hold about you, or ask us to delete it, by emailing support@sugarlandhms.com. We'll respond within a reasonable time.
Changes to this policy
If this policy changes in a meaningful way, we'll update the date at the top of this page.