Privacy Policy
Last updated: October 2026
This policy explains what information Sugarland Homes collects when you book a stay, and how it's used. It's written in plain language rather than dense legal text, if anything here is unclear, email us and we'll explain it directly.
What we collect
When you make a booking, we collect your name, email address, phone number, country, the number of guests, whether you are bringing pets, and the dates of your stay. We also keep your booking reference and the status of your payment. We don't ask for anything beyond what's needed to confirm and manage your reservation.
Payments
Payments and refunds are processed by Flutterwave. We never see or store your card details, they're handled entirely on Flutterwave's secure systems. To process a payment, Flutterwave receives your name, email address, phone number and the amount. We only receive confirmation that a payment succeeded, along with the amount, reference and transaction number, and later the confirmation that a refund was sent.
Each booking includes a service fee that covers payment processing. It is shown separately before you pay, and it is not refunded if you cancel. See our Refund & Cancellation Policy for details.
How we use your information
- To confirm your booking and send you check-in details
- To contact you about your stay if something needs your attention
- To process a refund if you cancel within our policy, and to tell you when it has been sent
- To keep a record of bookings, payments and refunds for our own accounting
- To reach you afterward only if it relates to a booking you made
We don't sell or share your information with advertisers, and we don't use it for marketing unless you separately ask us to keep you updated on new properties.
Who else sees it
A small number of services help us run the booking system. Flutterwave handles payments and refunds. An email provider sends your confirmation and refund emails. A private messaging app notifies our team when a booking is made or cancelled. Our hosting providers store the booking records on secure servers. Each only receives the specific information needed to do its job.
How long we keep it
Booking and payment records are kept for as long as needed for our own accounting and in case of a dispute or refund request, after which they may be removed.
Your rights
You can ask us what information we hold about you, or ask us to delete it, by emailing support@sugarlandhms.com. We'll respond within a reasonable time. Some records, such as payment records, may need to be kept for a period to meet accounting needs.
Changes to this policy
If this policy changes in a meaningful way, we'll update the date at the top of this page.